About us

Specialised, compassionate support for life’s complex challenges

Our beginnings

More Than Support was founded by Carmen Mendez, a doctor with over 10 years of experience supporting individuals with complex medical conditions and disabilities. Her vision is rooted in providing holistic, person-centred services that foster meaningful, engaging relationships between participants and our team.

At More Than Support, we believe that barriers can be overcome through understanding, compassion, and tailored support. We strive to help our participants attend to their needs, care, and preferences, maximising their quality of life by respecting every point of view. This approach allows us to deliver assistance that goes beyond traditional services, creating genuine connections and empowering individuals to live independently and participate fully in their communities.

Our commitment

We are dedicated to offering innovative, safe, and compassionate support designed to meet the complex needs of our clients by providing a high standard of care. Our team’s clinical expertise, combined with a multicultural and inclusive approach, ensures that every individual receives personalized, respectful care that truly makes a difference.

All our Disability Support Workers are professional, trained and have a valid the mandatory NDIS Workers Screener, Police Check, First Aid and CPR Certification, Working with Children Check as foundation and receive regular reinforcement and capacitation in areas as Manual Handling, Diabetes, Insulin Administration, Infection Control for the Workplace, Complex Bowel Care, Managing Behaviours, Complex Wound Care and more.

Our mission

We are committed to meeting the diverse and complex needs of our clients and their families with compassion, respect, and professionalism. Our relentless pursuit of excellence drives us to deliver services that are safe, innovative, and personalized aimed at enriching lives and empowering individuals to achieve their fullest potential.

At More Than Support, we believe in building meaningful relationships and providing round-the-clock care that exceeds expectations. Discover how our unwavering dedication to exceptional support can make a difference in your life or the life of your loved ones.

Our vision: commitment to equality and inclusion

More Than Support stands as a leading national provider of comprehensive services for individuals living with a disability. 

We envision a society where individuals with disabilities are integral and valued members.

Acknowledging their potential and aspirations, we are dedicated to creating opportunities for exploration and achievement, fostering a community that embraces diversity and empowers every individual.

With a dedicated focus, we reach out to individuals spanning all ages and circumstances. Our physical presence extends across Victoria and Queensland, with additional NDIS Support Coordination Australia wide.

Inclusive engagement: We facilitate the inclusion of our clients in activities previously inaccessible to them.

Tailored services: We provide services that fulfil our clients’ unique needs and expectations.

Mental health focus: We provide provide strategies to improve Mental Health and overall quality of life.

Enriched experiences: We diversify and enrich our clients’ experiences and skillsets.

Meet the Team

  • Carmen Mendez

    Founder and Director

  • Christina Gordon

    People and Culture Manager

  • Estefania Martinez

    HR Manager

  • Brayam Suarez

    Finance Manager

  • Laya George

    Support Coordinator

  • Natalia Niebrzydowski

    Marketing Specialist

  • Pablo Melo

    Office Assisant

  • Vivin Thomas

    Assistant Accountant

  • Cesar Almeida

    Community Worker

  • Valeria Posada

    Support Coordinator

  • Rosalba Sánchez

    Carer Supervisor

  • Sujati Butola

    Rostering Officer

Disability is part of human diversity

We base our principles on the United Nations Convention on the Rights of Persons with Disability and the Sustainable Development Goals.

#1 Respect for inherent dignity, individual autonomy including the freedom to make one’s own choices, and independence of persons

#2 Non-discrimination

#3 Full and effective participation and inclusion in society

#4 Respect for difference and acceptance of persons with disabilities as part of human diversity and humanity

#5 Equality of opportunity

#6 Accessibility

#7 Equality between men and women

#8 Respect for the evolving capacities of children with disabilities and respect for the right of children with disabilities to preserve their identities

LGBTQIA +
Support Services

We offer a safe space to support the LGBTQIA+ community, driving diversity and inclusion, because we believe every person has the same human rights irrespective of sexuality or gender identity.

  • Mental Health and Wellbeing support: linking our participants to access psychological and health services

  • Engage with the LGBTQIA+ community

  • Connect with other services and groups

  • Provide accurate information about sexuality and gender identity