About us

Specialised, compassionate support for life’s complex challenges

Our beginnings

More Than Support was founded by Carmen Mendez, a medical doctor with over 10 years of experience supporting individuals with complex health conditions and disabilities. Her vision is rooted in providing holistic, person-centred services that foster meaningful, engaging relationships between participants and our team.

At More Than Support, we believe that barriers can be overcome through understanding, compassion, and tailored support. We strive to help our participants attend to their needs, care, and preferences, maximising their quality of life by respecting every point of view. This approach allows us to deliver assistance that goes beyond traditional services, creating genuine connections and empowering individuals to live independently and participate fully in their communities.

Carmen with Samantha, one of the first participants supported by More Than Support, representing the organisation's journey and commitment to empowering people with disability.

Our commitment

We are dedicated to offering innovative, safe, and compassionate support designed to meet the complex needs of our clients by providing a high standard of care. Our team’s clinical expertise, combined with a multicultural and inclusive approach, ensures that every individual receives personalised, respectful care that truly makes a difference.

All our Disability Support Workers are professional, trained and have a valid the mandatory NDIS Workers Screener, Police Check, First Aid and CPR Certification, Working with Children Check as foundation and receive regular reinforcement and capacitation in areas as Manual Handling, Diabetes, Insulin Administration, Infection Control for the Workplace, Complex Bowel Care, Managing Behaviours, Complex Wound Care and more.

Our mission

We are committed to meeting the diverse and complex needs of our clients and their families with compassion, respect, and professionalism. Our relentless pursuit of excellence drives us to deliver services that are safe, innovative, and personalised aimed at enriching lives and empowering individuals to achieve their fullest potential.

At More Than Support, we believe in building meaningful relationships and providing round-the-clock care that exceeds expectations. Discover how our unwavering dedication to exceptional support can make a difference in your life or the life of your loved ones.

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Participant enjoying a game of bowling while a More Than Support Disability Support Worker provides personalised support to encourage independence and community participation.

Our vision: commitment to equality and inclusion

More Than Support stands as a leading national provider of comprehensive services for individuals living with a disability. 

We envision a society where individuals with disabilities are integral and valued members.

Acknowledging their potential and aspirations, we are dedicated to creating opportunities for exploration and achievement, fostering a community that embraces diversity and empowers every individual.

With a dedicated focus, we reach out to individuals spanning all ages and circumstances. Our physical presence extends across Victoria and Queensland, with additional NDIS Support Coordination Australia wide.

Illustration representing inclusive engagement

Inclusive engagement: We facilitate the inclusion of our clients in activities previously inaccessible to them.

Illustration promoting our excellence in tailored services to our participants

Tailored services: We provide services that fulfil our clients’ unique needs and expectations.

Illustration prompting the importance of mental health

Mental health focus: We provide provide strategies to improve Mental Health and overall quality of life.

Illustration shoring the importance of enriched experiences

Enriched experiences: We diversify and enrich our clients’ experiences and skillsets.

Meet the Team

  • Dr Carmen Mendez, Founder and Director of More Than Support, who is a medical doctor with over 10 years of experience supporting individuals with complex health conditions and disabilities.

    Carmen Mendez

    Founder and Director

  • Brayam Suarez, Finance Manager of More Than Support with a background in accounting and more than six years of experience and knowledge in the disability and community services sector

    Brayam Suarez

    Finance Manager

  • Jesus Mendez, Business Administration Manager at More Than Support, supporting business operations and administration since the establishment of the company in 2019 and more than six years of experience in disability sector.

    Jesus Mendez

    Business Administration Manager

  • Natalia Niebrzydowski, Marketing Specialist at More Than Support, who has a Communication Bachelor Degree and MBA. She has more than five years of experience in the disability sector

    Natalia Niebrzydowski

    Marketing Specialist

  • Laya George, Support Coordinator at More Than Support, with over a decade of healthcare experience and expertise in disability support coordination, care coordination, and public health.

    Laya George

    Support Coordinator

  • Cesar Almeida, Community Worker at More Than Support, supporting participants while contributing to quality outcomes and compliance across service delivery.

    Cesar Almeida

    Community Worker

  • Rosalba Sanchez, Care Supervisor at More Than Support, overseeing participants with complex and high-intensity care needs and bringing a nursing background to support quality care delivery.

    Rosalba Sánchez

    Carer Supervisor

  • Julie Galindo, Lead Supervisor / Disability Support Officer at More Than Support, with a Nursing background to oversee participants with complex and high-intensity care needs to support quality care delivery

    Julie Galindo

    Lead Supervisor / Disability Services Officer

  • Sujati Butola, Rostering Officer at More Than Support, coordinating staff schedules and workforce allocation to ensure consistent participant support services.

    Sujati Butola

    Rostering Officer

  • Luisa Gallego, Disability Services Officer at More Than Support, assisting participants, families, and support teams to ensure the delivery of high-quality disability services and achieve their individual goals and support needs

    Luisa Gallego

    Disability Services Officer

Leadership & Vision

At More Than Support, our direction is shaped by strong, values-driven leadership grounded in real-world experience.

Under the leadership of Carmen Mendez, Chief Executive Officer and medical doctor, our organisation continues to grow with a clear focus on delivering high-quality, person-centred support for people with complex needs. Her clinical background, combined with deep sector knowledge, brings a unique perspective to the way we design and deliver services across Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), and complex support coordination.

Carmen is passionate about building services that are not only responsive, but also sustainable—ensuring that participants receive the right support at the right time. Her work focuses on strengthening the connection between disability, health, and emerging aged care systems, creating more integrated pathways for individuals and their families.

With a strong emphasis on governance, quality, and continuous improvement, Carmen has led the strategic growth of More Than Support in alignment with national standards—supporting better outcomes for the people we serve.

Her leadership has been recognised by the Victorian Government through her inclusion in the Victorian Honour Roll of Women 2023, acknowledging her contribution to advancing inclusive support systems across Victoria.

Beyond her role within the organisation, Carmen actively contributes to the broader sector through board-level engagement and collaboration with community, clinical, and policy stakeholders—helping shape a more connected and effective support system for people with disability.

Disability is part of human diversity

We base our principles on the United Nations Convention on the Rights of Persons with Disability and the Sustainable Development Goals.

Illustration representing Respect value of United Nations Convention on the Rights of Persons with Disability

#1 Respect for inherent dignity, individual autonomy including the freedom to make one’s own choices, and independence of persons

Illustration representing Non-discrimination value of United Nations Convention on the Rights of Persons with Disability

#2 Non-discrimination

Illustration prompting effective participation and inclusion value on United Nations Convention on the Rights of Persons with Disability

#3 Full and effective participation and inclusion in society

Illustration promoting respect for difference and acceptance of persons with disabilities principle on the United Nation Convention on the Rights of Persons with Disability

#4 Respect for difference and acceptance of persons with disabilities as part of human diversity and humanity

Illustration representing the equality of opportunity principle for United Nation Convention on the Rights of Persons with Disability

#5 Equality of opportunity

Illustration promoting accessibility principle for United Nation Convention on the Rights of Persons with Disability

#6 Accessibility

Illustration showing equality between men and women principle for United Nation Convention on the Rights of Persons with Disability

#7 Equality between men and women

Illustration promoting respect for the evolving capacities of children with disabilities and respect for childrens to preserve their identity principle for United Nation Convention on the Rights of Persons with Disability

#8 Respect for the evolving capacities of children with disabilities and respect for the right of children with disabilities to preserve their identities

Infographic representing Sustainable Development Goals of the United Nations
Illustration representing that More Than Support services are a safe space for the LGBTQIA+ community

LGBTQIA +
Support Services

We offer a safe space to support the LGBTQIA+ community, driving diversity and inclusion, because we believe every person has the same human rights irrespective of sexuality or gender identity.

  • Mental Health and Wellbeing support: linking our participants to access psychological and health services

  • Engage with the LGBTQIA+ community

  • Connect with other services and groups

  • Provide accurate information about sexuality and gender identity